Responsible for the overall management of the operation of the hotel. Be available on call 24 hours a day to resolve any urgent problems on emergencies.ġ6. Review nightly audit pack for open issues and balance cash/checks for deposits.ġ5. Monitor and maintain all Accounts Receivable accounts and all guest balances.ġ4. Provide timely and constructive feedback to all direct reports as and when required either formally or informally.ġ3. Identifying staff learning needs and assisting with development.ġ2. Assess and review customer satisfaction and service recovery process.ġ1. Monitor the coordination between all departments for smooth & efficient operations and assist department heads, as needed.ġ0. Inspect all departments for cleanliness, ambience, service readiness, staff grooming and uniform adherence and hospitality culture.ĩ. Monitor the requisitions and purchases of each department.Ĩ. Ensure SOP implementation in all departments and check the same during routine operational checks.ħ. Perform daily inspections of common areas for cleanliness and maintenance.Ħ. Perform daily inspections for room cleanliness and maintenance.ĥ. Conduct interviews for new hires and provide recommendations to management/ownership for new hires.Ĥ. Ensure the premises are in operative condition.ģ. TheHotelNexus doesnt charge a cancellation fee, but many hotels do. Support and work with all departments, managers and owners, in all aspects of running this hotel.Ģ. Make sure you read your reservations cancellation policy. Also responsible for highlighting short/medium/long-term issues to the General Manger / Ownership and to help formulate solutions.ġ. Should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation. Working with colleagues to share skills, knowledge, resources and networks. Minimum 3 to 4 years work experience in Hotel Management, Front Office Management.Įxcellent revenue management skills with experience of budgets, P&L's and forecasting. Job Description: Assistant General Manager
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